Frequently Asked Questions

These products are made from stainless steel, which is hyper-allergenic, strong and durable and will not fade or tarnish over time.

Yes. If your order contains 6 hand engraved items, you will receive the least expensive item for free.
Certain items in our range, however, do not qualify as free items (all items under Photo Items are excluded).

± 10-15 working days.

No. The hand engraved products listed on our website come standard.
If a product does not have a specific design, it is not available with that design.

No. These products are hand engraved, no fonts are used.

Yes. We can engrave any symbol that can be written by hand such as ♡ @ * & ! ∞
No profanity (swear words) will be engraved.

No. Only our own products are available.

No. We only engrave our own products.

Photos for keyrings can be emailed to us or uploaded to our Dropbox.

Our personalized items are manufactured in and shipped from East London, Eastern Cape.

The name pendants are made from stainless steel, which is hyper-allergenic, strong and durable and will not fade or tarnish over time.

± 10-15 working days.

Chances are your order contains one or more name pendants.
The production process for name pendants are completely different and therefor these orders are handled separately.
Only our standard products qualify as free items.

No. Orders can only be processed once full payment is received.

PayFast is a payments processing service for South Africans and South African online sellers.
PayFast makes it safe for buyers to send money and easy for sellers to receive money online.
Visit the PayFast website for more information.

Yes. A fee R10 (for orders less than R300) or R20 (for orders more than R300) will be added to your invoice
to cover banking charges.
Please indicate "Cash Deposit" when you check out.

Courier delivery: 1-3 working days to all major centers

Fastway and Aramex Couriers will deliver to your door.

No, unfortunately not.
As we make use of independent courier companies we can provide an estimate only.

Chances are you provided us with an incorrect/invalid email address and we were unable to send you your invoice.
Please re-submit your order with the correct email address.

No. As soon as payment is received, the order goes into the production phase and at this stage it becomes very difficult
to make any changes. Please ensure that you are happy with your order before making payment.

Yes. Please send the following details to

❀
• Your name
• Your delivery address
• Your contact number
• Product code(s)
• Engraving
We will then send you an invoice.

No, unfortunately not.
We can only provide you with an estimated turnaround time as we are reliant on a very busy production line.
Please place your order well in advance if you have a time limit.