Frequently Asked Questions
Click on a question to see its answer.
Hand Engraving
What are the hand engraved products made from?
These products are made from stainless steel, which is hyper-allergenic, strong and durable and will not fade or tarnish over time.
Can I get a discount if I order a certain amount of products?
Yes. Order ANY 3 items in our range and the least expensive item will be FREE.
(If you order 6 items, the two least expensive items will be free, etc.)
How long does production take?
± 10-15 working days.
Can I order one product with another product's design?
No. The hand engraved products listed on our website come standard.
If a product does not have a specific design, it is not available with that design.
Can you use a specific font on the product I ordered?
No. These products are hand engraved, no fonts are used.
Can you engrave symbols?
Yes. We can engrave any symbol that can be written by hand such as ♡ @ * & ! ∞
No profanity (swear words) will be engraved.
Can you custom design something for me?
No. Only our own products are available.
Can you engrave one of my own items for me?
No. We only engrave our own products.
How do I send you the photo(s) I want on my keyring?
Photos for keyrings can be emailed to us or uploaded to our
Dropbox.
Where are you based?
Our personalized items are manufactured in and shipped from East London, Eastern Cape.
Name Pendants
What are the name pendants made from?
The name pendants are made from stainless steel, which is hyper-allergenic, strong and durable and will not fade or tarnish over time.
How long does production take?
± 10-15 working days.
My order contains 6 items, but I did not qualify for a free 6th item. Why?
Chances are your order contains one or more name pendants.
The production process for name pendants are completely different and therefor these orders are handled separately.
Only our standard products qualify as free items.
Payments
Can I pay on delivery?
No. Orders can only be processed once full payment is received.
What is PayFast and is it safe to use?
PayFast is a payments processing service for South Africans and South African online sellers.
PayFast makes it safe for buyers to send money and easy for sellers to receive money online.
Visit the
PayFast website for more information.
I do not make use of online banking. Can I make a cash deposit into your bank account?
Due to high banking fees, we unfortunately no longer accept cash deposits made at an FNB branch teller.
Delivery
How long does delivery take?
Courier delivery: 1-3 working days to all major centers
Will the parcel be delivered to my home/work address?
Fastway and Aramex Couriers will deliver to your door.
Can you let me know on which date and at which time my parcel will be delivered?
No, unfortunately not.
As we make use of independent courier companies we can provide an estimate only.
General
I have not received an invoice after I submitted my order. Can you help?
Chances are you provided us with an incorrect/invalid email address and we were unable to send you your invoice.
Please re-submit your order with the correct email address.
Can I make changes to my order after I've made payment?
No. As soon as payment is received, the order goes into the production phase and at this stage it becomes very difficult
to make any changes. Please ensure that you are happy with your order before making payment.
Can I send my order through email?
Yes. Please send the following details to
❀
• Your name
• Your delivery address
• Your contact number
• Product code(s)
• Engraving
We will then send you an invoice.
Do you accept rush orders?
No, unfortunately not.
We can only provide you with an estimated turnaround time as we are reliant on a very busy production line.
Please place your order well in advance if you have a time limit.